Terms & Conditions

1. Product Information & Availability

1.1 Product Details

• All mobile phones sold are 100% genuine and brand new
• Product specifications, images, and descriptions are provided for reference
• Minor variations in color or appearance may occur due to display settings
• All products come with official manufacturer warranty

1.2 Pricing & Availability

• Prices are subject to change without prior notice
• All prices are inclusive of applicable taxes (GST)
• Product availability is subject to stock and may change
• We reserve the right to limit quantities purchased

2. Orders & Payment

2.1 Order Process

• Orders are confirmed only after successful completion of our verification process
• We reserve the right to cancel orders that appear fraudulent or suspicious
• Order confirmation will be sent via SMS to your registered mobile number
• Valid mobile number and delivery address are mandatory

2.2 Payment Terms

• Cash on Delivery (COD): Payment must be made at the time of delivery
• Only Indian Rupees (INR) are accepted
• COD charges, if any, will be clearly mentioned during checkout
• We do not accept foreign currency or checks

3. Delivery Terms

3.1 Delivery Timeline

• Major Cities: 24-48 hours from order confirmation
• Other Locations: 3-5 business days
• Delivery times may extend during festivals or unforeseen circumstances
• Sunday and public holiday deliveries may be limited

3.2 Delivery Requirements

• Customer or authorized person must be available at delivery address
• Valid government ID is required for verification
• If delivery fails due to customer unavailability, re-delivery charges may apply
• Delivery address cannot be changed after order confirmation

4. Returns & Exchanges

4.1 Return Policy

• Return Period: 7 days from delivery date
• Product must be in original condition with all accessories
• Original packaging and manufacturer's seal must be intact
• Return shipping will be arranged by MobileHub

4.2 Exchange Policy

• Exchanges are subject to product availability
• Price difference, if any, must be paid during exchange
• Exchange request must be initiated within 7 days
• Only same brand exchanges are permitted

4.3 Non-Returnable Items

5. Warranty & Support

5.1 Manufacturer Warranty

• All mobile phones come with official manufacturer warranty
• Warranty period varies by brand and model (typically 1-2 years)
• Warranty claims must be processed through authorized service centers
• MobileHub facilitates warranty claims but is not responsible for manufacturer policies

5.2 Customer Support

• 24/7 customer support available via phone and email
• Technical support for product queries and troubleshooting
• Order tracking and delivery status updates
• After-sales support for warranty and service queries

6. User Responsibilities

6.1 Information Accuracy

• Provide accurate and complete information during ordering
• Ensure delivery address and contact details are correct
• Update personal information if there are any changes
• Report any suspicious account activity immediately

6.2 Proper Use

• Use the website only for legitimate purchase purposes
• Do not attempt to breach security or access unauthorized areas
• Respect intellectual property rights of all content
• Do not misuse customer support or return policies

7. Limitation of Liability

7.1 Service Limitations

• MobileHub is not liable for delays due to natural disasters or unforeseen events
• We are not responsible for product defects covered under manufacturer warranty
• Liability is limited to the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages

7.2 Third-Party Services

• Delivery is handled by third-party logistics partners
• Payment processing may involve third-party services
• We are not liable for third-party service failures
• Customer complaints against third parties must be resolved directly

8. Intellectual Property

8.1 Website Content

• All website content, design, and graphics are owned by MobileHub
• Product images and specifications belong to respective manufacturers
• Unauthorized use or reproduction of content is prohibited
• Trademarks and brand names belong to their respective owners

9. Privacy & Data Protection

9.1 Personal Information

• Personal information is collected and used as per our Privacy Policy
• Customer data is protected using industry-standard security measures
• Information may be shared with delivery partners for order fulfillment
• We do not sell or share personal information for marketing purposes

10. Dispute Resolution

10.1 Complaint Process

• All disputes should be reported within 30 days of the incident
• Complaints can be submitted via phone, email, or in writing
• We aim to resolve all complaints within 7 business days
• Escalation process is available for unresolved issues

10.2 Governing Law

• These terms are governed by the laws of India
• Any legal disputes will be subject to the jurisdiction of Indian courts
• Consumer protection laws of India apply to all transactions
• Alternative dispute resolution may be preferred before legal action

11. Changes to Terms

12. Contact Information