Privacy Policy

1. Information We Collect

1.1 Personal Information

When you purchase mobile phones from MobileHub, we may collect the following personal information:

• Contact Information: Name, mobile number, email address, alternate contact numbers
• Delivery Information: Complete delivery address, city, state, postal code
• Order Information: Products purchased, payment preferences, order history
• Communication Records: Customer service interactions, feedback, and support queries

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral source and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Order Processing and Delivery

• Process your mobile phone orders and payments
• Arrange delivery and coordinate with shipping partners
• Send order confirmations, updates, and delivery notifications
• Handle returns, exchanges, and warranty claims

2.2 Customer Service

• Respond to your inquiries and provide customer support
• Resolve technical issues and troubleshoot problems
• Provide product information and recommendations
• Handle complaints and feedback

2.3 Website Improvement

• Analyze website usage to improve user experience
• Optimize product listings and search functionality
• Personalize content and recommendations
• Prevent fraud and enhance security

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Delivery Partners: To ensure timely delivery of your mobile phones
• Payment Processors: To process payments securely (for future online payment options)
• Customer Support: To provide efficient customer service
• Analytics Providers: To understand website usage patterns

3.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

3.3 What We Don't Share

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmission is protected using SSL encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Monitoring: Continuous monitoring for security vulnerabilities
• Staff Training: Regular training on data protection and privacy practices

4.2 Data Storage

Your personal information is stored on secure servers located in India. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Privacy Rights

5.1 Access and Updates

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Update your contact details and delivery address
• Request deletion of your account (subject to legal requirements)

5.2 Communication Preferences

You can control how we communicate with you:

• Opt out of promotional messages (order updates will continue)
• Choose your preferred communication channels
• Update notification preferences

6. Cookies and Tracking

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to:

• Remember your preferences and shopping cart items
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Enable essential website functionality

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your user experience.

7. Third-Party Links

Our website may contain links to third-party websites (such as manufacturer websites for mobile phone specifications). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notification to your registered mobile number
• Displaying a notice on our homepage

10. Contact Information