Last Updated: December 2024
1. Overview
At MobileHub, we want you to be completely satisfied with your mobile phone purchase. Our refund and return policy is designed to ensure you have a hassle-free experience when shopping with us.
This policy covers all mobile phones sold on our platform and explains your rights regarding returns, refunds, exchanges, and warranties.
2. Return Window
7-Day Return Policy
- New Mobile Phones: You can return your mobile phone within 7 days of delivery
- Calculation: The 7-day period starts from the date of delivery
- Condition: The device must be in original condition with all accessories
- Original Packaging: All items must be returned in their original packaging
Extended Return Period
- Defective Products: 15 days for manufacturer defects
- Damaged in Transit: Immediate return within 48 hours of delivery
- Wrong Product: Immediate exchange for correct product
3. Eligible Returns
Acceptable Conditions for Return
- Unopened Devices: Mobile phones that haven't been unboxed
- Defective Units: Devices with manufacturing defects
- Damaged Products: Items damaged during shipping
- Wrong Product: If you received a different model than ordered
- Not as Described: If the product doesn't match our description
Return Requirements
✓ What Must Be Included:
- Original mobile phone in working condition
- All original accessories (charger, earphones, cable, etc.)
- Original box and packaging materials
- Invoice and warranty card
- All promotional items or free gifts
4. Non-Returnable Items
❌ Items That Cannot Be Returned:
- Used Devices: Mobile phones with signs of heavy usage
- Damaged by Customer: Physical damage caused by mishandling
- Missing Accessories: Returns without original accessories
- Software Modified: Devices with altered software or firmware
- Water Damage: Phones with liquid damage indicators triggered
- Expired Return Period: Returns requested after 7 days
- No Original Packaging: Items without original box or packaging
5. Return Process
Step-by-Step Return Process
Initiate Return Request
Contact our customer service team within 7 days of delivery. Provide your order number and reason for return.
Return Authorization
We will provide you with a Return Authorization Number (RAN) and return shipping label.
Package & Ship
Pack the item securely with all accessories and ship using the provided return label.
Inspection & Processing
We will inspect the returned item within 2-3 business days of receipt.
Refund Processing
Approved refunds will be processed within 5-7 business days to your original payment method.
6. Refund Methods & Timeline
Refund Processing Time
| Payment Method | Refund Timeline | Processing Details |
|---|---|---|
| Credit Card | 5-7 business days | Refunded to original card |
| Debit Card | 5-10 business days | Refunded to original card |
| Net Banking | 7-10 business days | Refunded to original account |
| UPI/Digital Wallet | 3-5 business days | Refunded to original wallet |
| Cash on Delivery | 10-15 business days | Bank transfer to provided account |
7. Exchange Policy
Product Exchange Options
- Same Model Exchange: Exchange for the same model in different color
- Different Model: Exchange for different model (price difference applies)
- Upgrade Exchange: Exchange for higher-priced model (pay difference)
- Downgrade Exchange: Exchange for lower-priced model (receive difference)
Exchange Conditions
- Exchange must be initiated within 7 days of delivery
- Original product must be in returnable condition
- Stock availability of requested exchange product
- Price difference (if any) must be paid or will be refunded
8. Warranty Claims
Manufacturer Warranty
All mobile phones come with manufacturer warranty as specified by the brand. Warranty claims are handled directly by the manufacturer's authorized service centers.
Warranty Coverage
- Manufacturing Defects: Covered under manufacturer warranty
- Hardware Issues: Repair or replacement as per manufacturer policy
- Software Issues: Software support and updates
Warranty Exclusions
- Physical damage due to mishandling
- Water damage or liquid contact
- Damage due to unauthorized repairs
- Normal wear and tear
- Software modifications or rooting
9. Order Cancellation
Before Shipping
- Free Cancellation: Orders can be cancelled free of charge before shipping
- Full Refund: 100% refund for cancelled orders
- Processing Time: Cancellation processed within 24 hours
After Shipping
- Return Required: Order must be returned following return policy
- Return Shipping: Return shipping charges may apply
- Inspection Required: Refund subject to item inspection
10. Customer Protection
Our Guarantee to You
- ✓ 100% authentic products guaranteed
- ✓ Secure payment processing
- ✓ Privacy protection of personal information
- ✓ Transparent pricing with no hidden charges
- ✓ Professional customer service support
- ✓ Fair and timely dispute resolution
11. Contact Information
Customer Service
📧 Email Support
" . RETURNS_EMAIL . "
Response within 24 hours
📞 Phone Support
" . SITE_PHONE . " (Toll Free)
Mon-Sat: 9 AM - 8 PM IST
💬 Live Chat
Available on website
Mon-Sat: 10 AM - 7 PM IST
" . SITE_WHATSAPP . "
Quick query resolution
12. Frequently Asked Questions
Q: Can I return a mobile phone if I don't like it?
A: Yes, you can return unopened mobile phones within 7 days of delivery for a full refund, provided they are in original condition with all accessories.
Q: What if my phone has a manufacturing defect?
A: Manufacturing defects are covered under our 15-day extended return policy and also under manufacturer warranty. Contact our support team immediately.
Q: How long does it take to get my refund?
A: Refund processing takes 5-7 business days for most payment methods after we receive and inspect the returned item.
Q: Can I exchange my phone for a different model?
A: Yes, exchanges are possible within 7 days subject to stock availability. Price differences will be adjusted accordingly.
Q: Who pays for return shipping?
A: We provide free return shipping labels for defective products, wrong items, or damaged goods. For other returns, return shipping charges may apply.
13. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the new policy.
For any questions about this refund policy, please contact our customer service team.