Effective Date: 12 January 2026
Welcome to Udaan eBike (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website https://mobile.krutidevtounicode.net/ (“Website”) and any purchase made through it. By accessing or using this Website, you agree to these Terms.
If you do not agree, please do not use the Website.
1) Eligibility
By using this Website, you confirm that you are at least 18 years old or using the Website under the supervision of a parent/guardian.
2) Website Use
You agree to use the Website only for lawful purposes and in a way that does not violate any applicable laws or infringe the rights of others. You must not:
- Attempt to hack, damage, or disrupt the Website
- Misuse forms, payment systems, or order processes
- Upload or share harmful, abusive, misleading, or illegal content
3) Product Information
We try to display accurate product details (specifications, images, pricing). However:
- Images are for reference and the actual product may vary slightly
- Specifications such as range, speed, charging time, and performance may vary based on real-world conditions
- Product availability may change without notice
4) Prices & Offers
- Prices and offers may change at any time without prior notice
- Taxes, shipping fees, and other charges (if applicable) will be shown at checkout
- In case of a pricing error, we reserve the right to cancel or refuse the order (refund will be processed if payment is already made)
5) Orders & Order Confirmation
- Placing an order does not guarantee acceptance
- We may cancel or limit orders for reasons including stock unavailability, verification issues, suspected fraud, or incorrect pricing
- Your order is confirmed only after you receive an order confirmation message/email and/or the order is processed successfully
6) Payments
We offer secure payment options through payment gateways. Available payment methods may include:
- UPI / Cards / Net Banking / Wallets (as available)
- Cash on Delivery (COD) (where available and eligible)
We do not store your full card details on our servers.
7) Shipping & Delivery
- Delivery timelines are estimates and may vary by location, courier operations, weather, and other factors
- We are not responsible for delays caused by courier partners or events beyond our control
- Please ensure your shipping address and contact details are correct to avoid delivery issues
8) Returns, Refunds & Cancellations
Returns/refunds/cancellations are handled as per our Return/Refund Policy available on the Website. In general:
- Items must be returned in original condition with packaging and accessories (where applicable)
- Refunds (if approved) are processed to the original payment method (or as per policy)
- COD orders (if eligible for refund) will follow the refund method mentioned in our policy
Note: Certain items may be non-returnable (for hygiene, safety, or manufacturer restrictions). Please read the policy before ordering.
9) Warranty & After-Sales Support
Warranty (if any) is provided as per:
- Manufacturer warranty terms, or
- Warranty information mentioned on the product page
Normal wear and tear, misuse, water damage (if not covered), accidental damage, and unauthorized repairs may void warranty.
10) User Reviews & Content
If you submit reviews, comments, or content:
- You confirm it is accurate, lawful, and not misleading
- You grant us permission to display it on our Website and marketing channels
- We may remove content that is abusive, fake, or violates these Terms
11) Intellectual Property
All Website content (design, text, logos, graphics, images, and layout) is owned by or licensed to Udaan eBike. You may not copy, reproduce, or use it without written permission.
12) Third-Party Links
Our Website may include links to third-party sites (payment, courier tracking, brand pages, etc.). We are not responsible for third-party content, policies, or services.
13) Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages
- Our total liability for any claim related to an order will not exceed the amount paid for that specific order
- We are not responsible for performance variations due to road conditions, rider weight, maintenance, weather, or usage habits
14) Indemnity
You agree to indemnify and hold Udaan eBike harmless from any claims, damages, losses, or expenses arising from your misuse of the Website or violation of these Terms.
15) Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any dispute shall be subject to the jurisdiction of the courts of New Delhi, India.
16) Changes to These Terms
We may update these Terms at any time. Updated Terms will be posted on this page with a revised Effective Date. Continued use of the Website means you accept the updated Terms.
17) Contact Us
For questions about these Terms & Conditions, contact us:
Email: contact@udaanebike.com
