Shipping Policy

Effective Date: 12 January 2026

This Shipping Policy explains how Udaan eBike (“we”, “our”, “us”) processes and delivers orders placed on https://mobile.krutidevtounicode.net/.

1) Shipping Locations

We deliver to many serviceable locations across India. Delivery availability depends on your pin code and courier/transport partner coverage.

If your location is not serviceable, we will contact you and may cancel the order with a refund (for prepaid orders).

2) Order Processing Time

Orders are usually processed within 1–3 business days after confirmation.
Processing may take longer during high-demand sales, holidays, or due to stock verification.

Once your order is shipped, you will receive shipping/tracking details (where available).

3) Estimated Delivery Time

Delivery timelines depend on product type and your location:

Accessories / small items: typically 3–7 business days
Electric bicycles / EV products: typically 5–12 business days
Remote or hard-to-reach areas may take longer.

Note: These are estimated timelines. Delays can happen due to courier operations, weather, traffic, strikes, or other factors beyond our control.

4) Shipping Charges

Shipping charges (if applicable) will be shown at checkout or on the product page.
Some products/offers may include free shipping, which will be displayed during checkout or in promotional banners.

5) Cash on Delivery (COD)

COD is available on selected products and selected pin codes only.
COD may have order value limits or additional verification based on courier guidelines.
We reserve the right to disable COD for certain orders if risk verification fails.

6) Order Tracking

Tracking details are shared via email/SMS/WhatsApp (as applicable) once the order is shipped.
Some large EV shipments may be delivered via transport/logistics partners where tracking updates may be limited or delayed.

7) Delivery Attempts & Undelivered Orders

Courier partners usually attempt delivery 1–3 times.
If delivery fails due to:

incorrect address/phone number,
customer unavailable,
refusal to accept delivery,
non-payment (for COD),

the shipment may be returned to us. In such cases:

Re-shipping charges may apply, or
The order may be cancelled and refund (if eligible) will be processed after return is received.

8) Damaged Package / Wrong Item

Please check the package at the time of delivery (where possible).

If you receive:

a damaged package/product, or
the wrong item,

Order ID
photos/videos of the package and product
unboxing video (recommended)

We will verify and help with a replacement/return as per our Return & Refund Policy.

9) Address Change

Address changes are possible only before shipping. Once the order is shipped, we may not be able to change the delivery address.

10) Contact Us

For shipping-related questions, contact:
Email: contact@udaanebike.com

Please mention your Order ID for faster support.