Effective Date: 12 January 2026
At Udaan eBike (“we,” “our,” “us”), accessible at https://mobile.krutidevtounicode.net/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have.
1) Information We Collect
When you visit or use our website, we may collect:
A. Information you provide
- Name, phone number, email address
- Billing/shipping address
- Order details and customer support messages
B. Information collected automatically
- Device information (browser type, IP address, device identifiers)
- Pages visited, time spent, clicks, referral URLs
- Cookies and similar tracking technologies (explained below)
C. Payment information
- Payments are processed through secure payment gateways. We typically do not store your full card details on our servers.
2) How We Use Your Information
We may use your information to:
- Process orders, deliveries, returns, and refunds
- Provide customer support and respond to queries
- Improve our website, products, and user experience
- Send order updates and service-related messages
- Detect fraud, abuse, or security issues
- Show relevant ads and measure ad performance (for monetization like Google AdSense)
3) Cookies & Advertising (Google AdSense)
We use cookies and similar technologies for website functionality, analytics, and advertising.
Google AdSense
- Third-party vendors, including Google, may use cookies to serve ads based on users’ prior visits to this website and/or other websites.
- AdSense advertising cookies may be associated with domains like doubleclick.net.
- You can opt out of personalized advertising through Google’s ad settings and some third-party opt-out tools such as the industry opt-out page mentioned by Google.
- Learn more about how Google uses cookies in advertising and services.
Managing cookies
You can control cookies through your browser settings (block, delete, or limit cookies). Note: disabling cookies may affect some site features.
4) How We Share Information
We do not sell your personal information. We may share information only when necessary, such as with:
- Shipping and logistics partners (to deliver your order)
- Payment gateways (to process payments securely)
- Analytics and advertising providers (to measure traffic and ad performance)
- Legal authorities if required by law or to protect rights and safety
5) Data Security
We use reasonable security practices to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no online system can be guaranteed 100% secure.
6) Data Retention
We keep personal information only as long as needed for:
- Order processing and customer service
- Legal, tax, accounting, and compliance requirements
When no longer required, we delete or anonymize it where feasible.
7) Your Choices & Rights
Depending on applicable law, you may request to:
- Access, correct, or update your personal information
- Withdraw consent (where consent is the legal basis)
- Delete certain personal information (subject to legal requirements)
India has enacted the Digital Personal Data Protection Act, 2023, and related rules have been notified; we aim to align our practices with applicable requirements.
To make a request, email us at contact@udaanebike.com.
8) Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal data from children.
9) Third-Party Links
Our website may contain links to third-party websites (for example, payment providers or external content). We are not responsible for their privacy practices. Please review their policies separately.
10) Grievance / Complaints
If you have any concerns or complaints regarding privacy, you can contact our grievance/ privacy team. Under India’s SPDI Rules, grievances should be addressed within a reasonable time (often referenced as within one month).
Grievance Officer / Privacy Contact: Udaan eBike (Privacy Team)
Email: contact@udaanebike.com
11) Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
